You can return all products purchased if you notify us within 14 days after you received your order. Send us an email at firstname.lastname@example.org to notify us and remember to include the order ID and which products you would like to return in the email. If you want to exchange to a different size / style / color you will need to follow the same steps as under returns, and make a new order on the item you want.
You then have to return the products within 14 days after notifying us.
Products have to be in perfect condition when you return it, meaning:
- All tags and hygienic pads are still attached
- No signs of wear
- No visible stains
- Never been washed in any kind
Please put the sales receipt in the return as well, so we know who sent us the return (Returns without order ID inside the package won’t be handled).
Norway – Shipping on returns
Ship the order as you prefer or deliver it to our office in Oslo, Norway.
When returning an order to us we recommend that you track the shipment as you are responsible for the order until we receive it. You will need to cover the cost for shipping yourself.
Forward all returns to:
c/o SAIL, Øvre Slottsgate 5
International – Shipping on returns
Maranga will charge 15 euro on returns on international orders. Please contact us at email@example.com and we will assist you with the DHL freight label and how to schedule your pickup. Please write RETURN and NO COMMERCIAL VALUE on the package to ensure a faster expedition.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.